KroozTV plans are based on simultaneous connections. This guide explains how to use several devices without accidentally exceeding the number included in your plan.
Installed devices versus active connections
You may install a compatible player on more than one device. A connection is normally counted while a stream is playing. If two televisions are streaming at the same time, that uses two simultaneous connections.
Plan your household setup
- List every device that may be used: television, Fire TV, Android TV, phone, tablet, or computer.
- Estimate how many people will watch at the same time during the busiest hour.
- Choose a KroozTV plan that covers that number of simultaneous streams.
- Keep one profile name per household or room so troubleshooting is easier.
Avoid common connection errors
- Stop playback before opening the same account on another device.
- Fully close players that keep streaming in the background.
- Do not share access outside your household.
- Restart a device if the player did not close cleanly.
- Contact support before repeatedly changing passwords or portal URLs.
Test one device at a time
When setting up a new household, confirm playback on the first device, then add the second. This makes it easier to identify whether a problem comes from the app, device, network, or connection limit.
Choose the right plan
Compare the current KroozTV device and subscription options. Select the connection count for simultaneous viewing and the billing term for how often you want to renew.
Related setup reading
For a general overview of installation approaches, see this setup guide from TereaTV, a related service in our independently operated network. Each brand maintains separate customer accounts and billing support.
Frequently asked questions
Does opening the program guide count as a stream?
Usually a connection is consumed when playback starts, but player behavior varies. Close unused apps completely if you receive a limit warning.
Why does an error remain after I stop watching?
Some players continue briefly in the background. Force-close the app, wait a short time, and try again.
Can support tell which plan I need?
Yes. Tell KroozTV live chat how many people will watch simultaneously and which devices they use. Do not send passwords in the first message.
